Seeing is Understanding
As all people that have an interest in masonry, it is important for us to realize that we often need help understanding new technologies, old traditions and why the architect drew such a thing. All information shared is only as good as the person communicating the concern. Now, I know I am not the world’s best communicator (ok, stop laughing), but when I am explaining a masonry situation that requires some assistance from a more experienced co-worker I need to be on my game. As an employee of one of the nation’s top masonry firms for many years, I had a variety of expertise at my fingertips, people who could jump in a truck and come to a jobsite without adding expense to my job.
That is what we all need, someone there who can help. Mortar Net® USA, LTD has that service ready and waiting for you. Proud of their technical experience and innovation, Mortar Net can take a look at your jobsite condition and offer the suggestions you sometimes need to keep things moving. Oh – and it is part of our everyday service that we offer all of our customers.
How can we offer answers to your specific questions?
Mortar Net not only innovated mortar collection, single wythe drainage and the unitized drainage systems found on the market today, they also have trademarked the MasonCam™. The MasonCam is a video camera which Mortar Net sends to the customer – free of charge – so filming of the actual condition of your specific jobsite concern can be recorded and shared with one of the technical support team members. Video can be immediately shared through a GoToMeeting® video conference, YouTube, DropBox or any of a number of video transfer sites available. What makes this important to understand is that the customer is having an experienced masonry advisor review the jobsite condition first hand and offering free advice in the time it takes to download a video. It is even easier than asking a co-worker to visit a jobsite with you to ask for advice because you do not have to buy lunch for the help! Masonry customers that have personal video recording devices can send video directly from their cameras to the Mortar Net office for review using any of the video transfer services that are available.
Please contact the Mortar Net office for additional details on how this service can help you on your jobsite.
Technical Video Series for all to view
New to the industry is the complete video series being produced by Mortar Net® USA describing many of the techniques, procedures and products used in special moisture management applications found on jobsites today. The series, filmed at the Mortar Net studio, is filmed with a focus on actual jobsite conditions that are encountered on a daily basis. Based on the technical department’s most frequent requests from their customer base, the videos have been developed to help educate and instruct the viewer using time proven techniques that are typically passed down from one’s mentor. Written and based on hundreds of jobsite visits where North America’s masons and project managers have discussed jobsite conditions, the videos are designed to solve specialty issues using universal techniques. Though products are referenced, the basis of the videos is the education that is presented as well as the techniques that are shared. Compatibility of products as well as the do’s and don’ts of mixing materials is broken down into simple talk.
Available soon on YouTube and Mortar Net’s website, the video series are free to view and can allow architects, engineers and contractors the ability to access specialty information 24 hours a day, seven days a week, as sometimes you have a question that cannot wait until Monday morning to be answered.
Some of the topics found on the videos are: Flashing Details at Inside and Outside Cavity Wall Corners; Flashing Penetrations; Lintel Installations; Arch Flashing; Step Down Flashings at 8 Inches and 16 Inches; Inside and Outside Radius Wall Flashing Installations; Air Barrier Installations; Sealant Compatibility; Differences in Flashing Membranes; Single Wythe Concrete Masonry Units Through-Wall Flashings; Engineering Take-Off Service; Mortar Net Challenge; and even an Out-Take Reel that has some funny camera shots showing real life goofs that would make any installer laugh.
Mortar Net will even create a specialty video offering solutions to your specific questions.
As technology expands our trade with digital time clocks, automated estimating and accounting services, cellular phones and digital video cameras, it is great to know that the originator of the first mortar collection system allows its technical department the ability to share experience, and video equipment to assist the masons in solving problems with time proven techniques and quality products.
Showing the masonry industry Mortar Net’s commitment to the industry and the technical expertise that is part of our everyday service will provide the customer with confidence that their masonry-related questions will be answered correctly.